"November 6, 2012
Today, Google's services experienced a limited outage for about 27 minutes over some portions of the Internet. The reason this happened dives into the deep, dark corners of networking. I'm a network engineer at CloudFlare and I played a small part in helping ensure Google came back online. Here's a bit about what happened.
At around 6:24pm PST / 02:24 UTC (5 Nov. 2012 PST / 6 Nov. 2012 UTC), CloudFlare employees noticed that Google's services were offline. We use Google Apps for things like email so when we can't reach their servers the office notices quickly. I'm on the Network Engineering team so I jumped online to figure out if the problem was local to us or global.
I quickly realised that we were unable to resolve all of Googles services — or even reach 220.127.116.11, Googles public DNS server — so I started troubleshooting DNS.....